Data Protection
Privacy Policy
At HousTonHomesInfo, we are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We operate in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data about you: information that you provide by filling in forms on our site (such as your name, email address, phone number, and property budget); details of your visits to our site including, but not limited to, traffic data, location data, and the resources that you access; and records of any correspondence if you contact our London office.
2. How We Use Your Information
We use information held about you to: provide you with personalized property listings and neighborhood insights; process your interest in specific homes and pass your details to verified estate agents or mortgage advisors upon your explicit request; ensure that content from our site is presented in the most effective manner for you and for your computer; and notify you about changes to our UK property market tools.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data: your explicit consent (e.g., when you sign up for property alerts); our legitimate interests in providing and improving our real estate services; and compliance with legal obligations, particularly regarding financial reporting and anti-money laundering (AML) checks where applicable.
4. Data Sharing and Disclosure
We may disclose your personal information to third parties only in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; to protect the rights, property, or safety of HousTonHomesInfo, our customers, or others; or to professional partners such as RICS surveyors or solicitors, but only with your prior consent during the home-buying process.
5. Data Storage and Security
All information you provide to us is stored on our secure servers. We use industry-standard encryption to protect your data during transit. While we do our best to protect your personal data, the transmission of information via the internet is not completely secure; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.
6. Your Rights Under UK Law
As a resident of the United Kingdom, you have the right to: access the information held about you; ask us to rectify any inaccuracies; request the deletion of your data (the "right to be forgotten"); and object to the use of your data for direct marketing purposes. To exercise these rights, please contact our Data Protection Officer at the address provided in our footer.
7. Cookies and Analytics
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our property listings and also allows us to improve our site. By continuing to use the site, you are agreeing to our use of cookies as outlined in our specific Cookie Policy.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, inquiries about property purchases are typically held for the duration of the typical UK house-buying cycle (approx. 6–12 months) unless you opt-in for longer-term updates.
9. Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. We recommend checking this page regularly to stay informed about how we are protecting your data in the evolving UK digital landscape.
10. Contact Us
Adress: London Office: 40-18 Crewys Rd, London
Phone number: +44 20 7946 2290
Email: [email protected]